sorry to hear that. it's disappointing indeed. it's the first time I hear third-party delivery back list. Would you mind pm me the US address and company you are using? thank you very much.
Please accept our sincere apologies that your order 03749362 has been canceled. Upon further review, we have found that the cancellation was due to the use of a third party shipping service. We do not support these services and cannot be held accountable for any damaged or lost items when using these companies. Our goal is to guarantee that every purchase is received in 100% perfect condition, and in an effort to do so, any order that is placed using these services is subject to cancellation at any time.