I only buy from them when they are on sale. Lucky so far I never get bad service from them at all. Last time I brought a sleeping bag for my daugher, but the buttons keeps falling off, so I took it back and ask them to fix them up. The first time not much different, so I ask them to fix it again, and they did. They called me a couple of time to pickup the goods (cos I always walk pass but forgot to pickup).
I found their service is quite ok.. but I just don't like the sales lady always follow me..