I bought Avent sterilizer too, but I was not happy with its untrue statement which stating that it can finish the sterilizing within 8-9 minutes. In fact, the whole process has to be completed with at least 15 minutes and in the worst case of 25 minutes. Complaint has been made against the wholesaler but the answer is totally unacceptable. The case has been referred to Consumer Council to follow-up. If I can prove the statement is fraud, I'll refer the case to C&E for law enforcement. Anyone can give me some ideas on this issue, thanks!